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IT Support

Technology support people can actually rely on.

TexArxs provides remote IT support for Mac and Windows users. For startups and growing companies that want problems fixed properly and explained clearly.

Talk to TexArxs What We Do

Remote IT Support That Fixes the Cause

IT support is the help your people get when something stops working: a laptop that will not connect, an app that crashes, an account that is locked. Good support fixes the problem quickly and looks for the cause, so it is less likely to come back.

TexArxs provides remote first- and second-line support for Mac and Windows users. We troubleshoot in a structured way, keep people informed in plain language, and write down each fix so it can be reused.

A man working on a laptop at a desk beside a large window

What We Do

Remote Support

  • First-line (L1) support
  • Second-line (L2) support
  • Clear updates at every step

Mac and Windows

  • macOS troubleshooting
  • Windows troubleshooting
  • App and performance problems

Devices and Software

  • Device and software troubleshooting
  • Updates and upgrades
  • Hardware repair coordination

People Changes

  • Onboarding new starters
  • Offboarding leavers
  • Access and account changes

Documentation and Escalation

  • Fixes written down so they stay fixed
  • Knowledge base for your team
  • Escalation to vendors when needed

Common Problems We Fix

  • The same problems come back every few weeks.

    Root-cause fixes and a knowledge base, so a fix is written down once and reused.

  • People wait without knowing what is happening.

    Clear updates at every step, in plain language.

  • Mac users get second-class support.

    Mac devices supported with the same care as Windows devices, using fixes designed for macOS rather than workarounds.

  • Hardware faults get stuck between you and the vendor.

    We coordinate repairs and escalations with vendors on your behalf.

What You Get

  • First-line (L1) and second-line (L2) remote support
  • Onboarding and offboarding for every starter and leaver
  • A growing knowledge base for your team
  • Escalation and vendor coordination
  • Regular summaries of what came up and what we changed

Who It’s For

  • Startups and growing companies without a full IT team
  • Teams whose one IT person is overloaded
  • Distributed and remote-first companies
  • Organisations with many Mac users and Windows-focused support

How an Engagement Runs

  1. Understand

    We learn how your people work, what you run today and what is getting in the way.

  2. Plan

    You get a written plan: what changes, in what order, and how we will know it worked.

  3. Implement

    We make the changes in stages, test them with a small group first and keep you informed.

  4. Support

    We document what we built and keep it running, or hand it over to your team.

Platforms and Tools

The platforms and tools we work with. TexArxs has no vendor partnerships.

  • macOS
  • Windows
  • iOS and iPadOS
  • Android

Questions People Ask

Do you support Windows users as well as Mac users?

Yes. We support both, and many of the teams we help run a mix of the two.

What hours do you cover?

We agree support hours with each client when we set up the service. Our engineers work remotely.

  • Apple & Mac

    Deployment, management, security and support for Mac, iPhone and iPad devices.

  • IT Operations

    TexArxs runs the routine IT work that keeps a company moving.

  • Endpoint Management

    TexArxs sets up and runs device management for Mac, Windows, iPhone, iPad and Android devices.

All insights

Want support your people can rely on?

Talk to TexArxs